Upswello – Terms & Policies

1. Overview

Upswello provides software tools that help repair shops manage inventory, pricing, payments, and operational workflows. Upswello is not responsible for the accuracy of information entered by users, nor for business outcomes related to pricing, inventory, or operational decisions.

2. Eligibility

To use Upswello, you must:

• Be at least 18 years old
• Have authority to represent the business you register
• Provide accurate and complete information
• Comply with all applicable laws and payment provider rules (including Stripe)

Upswello may suspend or terminate accounts for violations of these Terms.

3. Accounts & Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• Restricting access to your devices
• All activity under your account

Notify Upswello immediately if you believe your account is compromised.

Upswello is not liable for unauthorized account activity that occurs due to your failure to secure your credentials.

4. Use of the Services

You agree not to:

• Use Upswello for fraudulent or illegal purposes
• Attempt to reverse-engineer or circumvent system protections
• Interfere with platform performance or access others' data
• Upload harmful code or automated scraping tools

Upswello may monitor system usage solely to maintain reliability and security.

5. Payments & Billing (Stripe Connect)

Upswello uses Stripe to process payments on behalf of repair shops. By enabling payments, you agree to Stripe's Connected Account Agreement and Terms of Service.

Key points:

• Stripe handles payment processing, payouts, and identity verification
• Upswello does not store credit card information
• Payout timing and reserves are controlled by Stripe
• Disputes, chargebacks, and refunds are the responsibility of the shop using the Services

If Stripe disables your account or your business fails verification, Upswello is not responsible for the impact on your operations.

6. Inventory & Pricing Data

Upswello provides suggested pricing, cost data, and inventory intelligence.

These are informational only and not guaranteed.

You are solely responsible for:

• The prices you charge
• Product availability
• Accuracy of items in your inventory
• Compliance with part sourcing and supplier relationships

Upswello is not liable for financial losses resulting from inventory or pricing decisions.

7. AI-Powered Features

Upswello may provide AI-assisted features such as smart pricing, product mapping, search enhancements, or recommendations.

By using these features, you acknowledge:

• AI output may be inaccurate
• You remain responsible for final decisions
• AI features are provided "as-is" without guarantees

Upswello does not store full customer ticket data for AI training without explicit user consent.

8. Data Privacy

Upswello collects limited personal and business information to operate the platform.

We do not sell personal information.

We use data to:

• Authenticate accounts
• Improve the product
• Provide AI-powered features
• Support customer experience
• Comply with legal obligations

Suppliers, customers, and ticket data belong to your business.

Upswello may store and analyze anonymized, aggregated data to improve insights and benchmark performance.

A full Privacy Policy is available upon request.

9. Availability & Updates

Upswello strives for high uptime but does not guarantee uninterrupted service.

From time to time, the Services may experience:

• Maintenance windows
• Performance degradation
• Third-party outages (e.g., Stripe, Supabase, Vercel, Google APIs)

Upswello is not responsible for losses caused by downtime or technical issues.

10. Termination

Upswello may suspend or terminate your account if:

• You violate these Terms
• You misuse the platform
• You fail identity verification (via Stripe)
• Your business presents legal or financial risk

You may cancel your account at any time.

Upswello is not obligated to refund subscription fees unless required by law.

11. Intellectual Property

Upswello owns:

• The platform
• The Upswello name, logo, and branding
• Software, code, designs, AI systems, and documentation

You may not copy, resell, or create derivative works from the platform without explicit permission.

Your uploaded content (inventory names, ticket data, pricing, customer information) remains yours.

12. Limitation of Liability

To the fullest extent permitted by law, Upswello is not liable for:

• Loss of profits or revenue
• Errors in pricing or inventory
• Payment processor issues
• Customer disputes or chargebacks
• Data inaccuracies or outages
• Business or operational loss
• Use or misuse of AI suggestions

The total liability of Upswello will not exceed the amount paid to us in the last 12 months.

13. Changes to Terms

Upswello may update these Terms at any time.

We will notify you of significant changes via email or in-app notice.

Continued use after updates constitutes acceptance.

14. Account & Data Deletion Requests

If you want to request account or data deletion, submit the form below using the login email on your Upswello account.

You can also email hello@upswello.com directly from your account email.

15. Contact Us

For questions or support:

Up Technologies LLC

Email: hello@upswello.com