How to check in a repair
Check in a repair by creating a ticket when the customer drops off their device. Add the customer, record the device and problem, add services and parts from your catalog, then send the customer a confirmation.
Last verified October 16, 2026
Before you start
- Your catalog has at least one service with a price.
- SMS or email notifications are connected, if you want the confirmation sent automatically.
- You are signed in to a staff or owner account.
Step 1: Open a new ticket
From the Tickets screen, select NEW. Start the ticket while the customer is still at the counter, so you can confirm details with them as you go.
Still stuck?
Email support@upswello.com and include what you already tried.